Returning items is the most painful experience when shopping. At Youmah.com we decided to make it hassle free and even better, We are the only baby online store in the Arab world who offers a 6 months return policy. You don't like the product? you can return it within 6 months with no questions asked as long as it is shipped back in its original condition and packaging.
Damaged /Defective Goods
Youmah.com is committed to providing the best quality products from reputable manufacturers who stand behind the quality of their products. Warranty information when available, is included inside the product packaging or on the product box
If your product arrives damaged or missing any parts, you can get your refund according in one of the following ways
- If you paid through “Cash on Delivery” option we will exchange the item or give you online credit
- We will send you and e-mail notification once your package has been received from our end, inspected and processed by our returns department
We will send you and e-mail notification once your package has been received from our end, inspected and processed by our returns department
Please allow a period of 7-10 days for inspection, processing and credit confirmation
Online credits for returned products expires after 90 days from issue date
A flat fee of AED 30 will be deducted for returned items delivery. Return shipping cost may significantly be more than our flat rate and is the responsibility of the returnee.
Non Returnable Items
Youmah.com Thanks you for being part of our family and is committed to provide the best experience for you when coming to after sales service. On the other hand some items will not fall under the return policy such as books, DVDs, breast pumps, used items or items not in the original packaging
- Please fill out our online return form
- Print the return form (or write information on a piece of paper) and attach it with the returned package
- Pack the items in the original packaging it came with
- You will receive a phone call from our courier for returned items pick up
If you have any further queries we will be delighted to help through our email: firstname.lastname@example.org
Refunds will be done only through the Original Mode of Payment: If you purchased your product by Credit Card or Paypal, we will credit your card/Paypal or exchange the item. If you paid COD (Cash on Delivery), you will be given a replacement or online credit.
Please note that the online credit expires within 3 months from issue date.